Frequently Asked Questions |
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How do I use the Honeywell Aerospace Training Solutions website?
From the Honeywell Aerospace Training Solutions home page, use the left side navigation bar, select My Profile to access the login screen or to create a student profile. New students select Create Login, to access the student profile registration page. Enter all profile data and select Register at the bottom of the profile screen to submit your information. Your registration is now complete! Please note, critical information required includes an accurate e-mail address, your company name and phone number, your Country of Citizenship and Passport Number. You can also download instructions by clicking the button below. After you have created your profile, you will be able to search and register for course offerings.
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When setting up a student profile, what do I do if I my company is not included in the Company listing?
All students attending training must be associated with a company. Please download our Company Information Form by selecting the download link below. Please complete the form and return it to Honeywell Aerospace Training Solutions either by email to training.solutions@honeywell.com or faxed to (602) 365-2832, we can then create your company profile. You will be notified by email when this has been completed so that you may continue your registration.
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I cannot remember either my username or password to login to the Honeywell Aerospace Training Solutions or the Online Learning customer registration sites. How can I have them reset?
Currently there are two separate logins for Classroom Course access and Online Learning web access.
For access to the Classroom Courses, knowing your Username you can select Forgot Password at the bottom of the login page to have your password reset. If you need your Username, select Contact us at training.solutions@honeywell.com to have your username and password reset.
You can also recover your password from the Online Learning login page at http://www.honeywelltraining.com/SCORM/userpages/Login.asp
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How can I make reservations for someone else in my company?
You must contact us at training.solutions@honeywell.com to be set-up as a batch user. This will allow you to make reservations for other people in your company. To register students, you will need to create individual student profiles for each student before you are able to register them for class.
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How can I make a student substitution?
As a batch user, select the reservation you wish to change. NOTE: Make sure that both students have a profile set-up in the system, so you can access their name from the student files for replacements. Select the Change button to the left of the student's name, just to the right of their email address. Select the replacement student from the list and click Replace. The confirmation number for the reservation will not change.
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How far in advance can I cancel a reservation?
Cancellations must be received no less than 10 days prior to the start of the course to avoid cancellation penalties. If a student fails to arrive for the scheduled training course, the customer will be subject to a cancellation fee of 10 percent of the course tuition fee.
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What methods of payment can my company use?
All students must make payment arrangements for training 30 days prior to the start of class. All course invoicing and payments are processed by CAE and can be made by check, credit card or wire transfer.
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What is the start and end time of class?
Classes are conducted from 8:00 am to 3:30 pm, respective to their global locations. Please note that Phoenix, Arizona does not observe Daylight Savings Time and courses are not taught over the weekend.
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Can Honeywell make my travel arrangements?
Honeywell cannot make travel arrangements for students at this time. However, from the Honeywell Training Solutions home page you can select the Travel Information link from the left navigation bar for a list of training locations and hotel information. Honeywell does not sponsor the hotels listed, but the list of hotels are approximately a 25-minute drive from the associated training facility. Be sure to check which training facility your class is being conducted at before making your reservations.
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When registering for a class, what do I do if the preferred date range for the class is not available?
Courses are typically listed six months at a time, allowing us to remain dynamic in our course offerings. Please visit our website frequently for new course offerings. You may contact us at training.solutions@honeywell.com if you wish to request a special class.
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Are Honeywell courses EASA certified?
Honeywell training courses are not approved by the European Aviation Safety Agency (EASA). Honeywell acknowledges that some customers require EASA-approved training to achieve a B1 or B2 rating. To assist customers with B1 or B2 ratings, Honeywell utilizes the EASA-approved "one-off approvals" process. Contact your local aviation authority for the exact procedure. We offer a service to assist you with local aviation license rating approvals. For a nominal fee, copies of training materials will be mailed to the respective aviation authority.
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Whom do I contact if there are questions about training entitlements?
Entitlements in our system are automatically applied to your training at the payment details stage of your reservation. If you feel the entitlements for your company are not correct, please contact us by phone at 602-365-2833 or by email at training.solutions@honeywell.com.
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Assuming I am at the Aerospace Training Solutions home page, how do I make a class reservation?
1. Once the student profiles have been entered and you have logged in to the training web site, select Classroom Training, then Course Information from the left navigation bar.
2. Input the course name or keyword and select the Search button. After locating the course you want, select [Make Reservation] from the bottom of the course Service Details page.
3. A list of your employees will appear. Click the Attendee box next to each student you want to attend, then click Select at the bottom of the list.
4. Input the date range and location of the course you wish to enroll your students, and then click Search for Availability.
5. Under the Action column, click the Select button for the course you want. At the new window, click Reserve.
6. Input your payment information and your reservation is complete!
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